You can access your Traveler Account to view the details of your booking. Details may include your booking number, cancellation policy, property information, and safety information. When partners have provided check-in details or information about the area, it will be available as well.

You will need to contact the owner or manager of the property if the answer is not available in your account. If you need to modify your confirmed booking, you should contact them as well. To cancel your booking, refer to the related article.

If you booked through a partner that uses external software or if you booked outside of our system, your reservation may not appear. In this situation, try contacting the owner or manager of the property by replying to the emails you received. You can also contact Customer Support for help.