The information below provides answers to concerns voiced by vacation rental owners and property managers.

Can travelers access my address from your site?
  • Listing maps provide travelers with an approximate idea of where rentals are located, but the exact location or address of rentals is not published. You have control over how close you allow travelers to zoom the map to view your property's location.
What if my property is damaged by a traveler?
  • Extensive property damage to a rental is an extremely rare occurrence. Smaller damage, such as a scuffed piece of furniture or a stained linen does happen from time to time. If you use HomeAway Payments, you can require guests to purchase Damage Protection to protect your rental from accidental damage. Damage Protection provides up to $5,000 in coverage for accidental damage to the vacation rental. Plans start at just $59 (for $1,500 in coverage) and with no deductible and a quick online claims process, it protects against accidental damages including broken lamps and windows, damaged doors, walls and furniture, stained bedding, towels, or linens, and lost or stolen keys including re-keying costs.
  • You can require travelers to sign a legal rental agreement before arriving at the property. Proper rental agreements can be used to communicate exactly how owners or managers wish their properties to be treated. They can address smoking rules, pet preferences, and additional fees such as cleaning.
Can I control who rents my home?
  • You are always in charge of who rents your home. You can communicate with the traveler to find out more about them and make sure they’re a good fit for your property.
How can I help protect my traveler?
  • Offering HomeAway Payments and online booking is another form of trust and confidence that can be established with travelers. Travelers who pay through the HomeAway checkout have their payment guaranteed against internet fraud under our Book with Confidence Guarantee.