When setting the cancellation policies for your listing, you may choose from one of five options: No refund, Strict, Firm, Moderate or  Relaxed. Cancellations must be made by 12 midday CST (Central Standard Time) on the appropriate day. Please note that if you choose to upload a rental agreement, it must not conflict with the cancellation policies you have selected. With regards to subscription listings, you can still override the policy and refund a custom amount.

If you are a subscription customer that wishes to continue to offer a different cancellation policy, please select a below policy closest to your stated policy.

No Refund
  • No refund offered for any reason or timeframe.
Strict
  • Bookings cancelled at least 60 days before the start of stay will receive 100% refund
Firm
  • Bookings cancelled at least 60 days before the start of stay will receive 100% refund
  • Bookings cancelled at least 30 days before the start of stay will receive a 50% refund
Moderate (recommended)
  • Bookings cancelled at least 30 days before the start of stay will receive 100% refund
  • Bookings cancelled at least 14 days before the start of stay will receive a 50% refund
Relaxed
  • Bookings cancelled at least 14 days before the start of stay will receive 100% refund
  • Bookings cancelled at least 7 days before the start of stay will receive a 50% refund
If you have a pay-per-booking listing and you keep a portion of the reservation payment on a cancellation, you will be charged a booking fee on that portion.