If a traveler needs to cancel their trip, you can set up your cancellation policy so that they'll receive a percentage of their payment back. The percentage applies to the amount that the traveler has paid at the time of the cancellation, not the total amount of the reservation. To make sure these amounts are the same, we recommend you align your cancellation policy with your payment schedule. For example, if you want to refund 50% if a traveler cancels more than 60 days before check-in, make sure they have paid at least 50% of the total amount by that time. 

When setting the cancellation policies for your listing, you may choose from one of five options: No refund, Strict, Firm, Moderate or  Relaxed. Cancellations must be made by 12 midday CST (Central Standard Time) on the appropriate day. Please note that if you choose to upload a rental agreement, it must not conflict with the cancellation policies you have selected. With regards to subscription listings, you can still override the policy and refund a custom amount. 

If you are a subscription customer that wishes to continue to offer a different cancellation policy, please select a below policy closest to your stated policy.

No Refund
  • No refund offered for any reason or timeframe.
Strict
  • Bookings cancelled at least 60 days before the start of stay will receive 100% refund
Firm
  • Bookings cancelled at least 60 days before the start of stay will receive 100% refund
  • Bookings cancelled at least 30 days before the start of stay will receive a 50% refund
Moderate (recommended)
  • Bookings cancelled at least 30 days before the start of stay will receive 100% refund
  • Bookings cancelled at least 14 days before the start of stay will receive a 50% refund
Relaxed
  • Bookings cancelled at least 14 days before the start of stay will receive 100% refund
  • Bookings cancelled at least 7 days before the start of stay will receive a 50% refund
If you have a pay-per-booking listing and you keep a portion of the reservation payment on a cancellation, you will be charged a booking fee on that portion.