When you book online through us, you receive an email on the day of checkout. This email contains a link to submit a review. From the email, you can submit a review by following these steps:
  1. The email asks if you enjoyed your stay. Tap "Yes" or "No." Then you're taken to a form for additional feedback.
  2. Rate your experience from one to five stars (one is the lowest rating; five is the highest) and fill in the required fields.
  3. Click Save and Continue.
Another way to submit your review is within your account by following these steps:
  1. Log in to your traveler account using the email address used to book the property.
  2. Select My Trips.
  3. Select your specific reservation from past trips.
  4. Click Leave a Review, located at the top of your trip.
  5. Rate your experience from one to five stars (one is the lowest rating; five is the highest) and fill in the required fields.
  6. Click Submit.
After submitting a review, you receive a copy in a confirmation email. The review then enters our moderation process. During moderation, a member of our reviews team checks to ensure it complies with our Content Guidelines.

After you complete your stay, the property owner receives an email asking them to rate their experience with you as a traveler. Neither of you can see each other’s ratings until you both have submitted your review. You can share your honest opinions with confidence. Both you and the property owner have 14 days to write your review once either party submits. You have up to one year to submit your review if the property owner has not reviewed you and started the 14-day timer. Once both parties have submitted their reviews or the 14 days are up, neither party can edit what they have written. As long as the reviews meet our Content Guidelines, we publish them. 

Remember that reviews cannot be edited once submitted. Editing includes grammar, spelling errors, and changing star rating. If you wish to remove the review for any reason after it is published, you will be unable to resubmit a new review.