How do I pay securely for a vacation rental?
Paying online with credit card or eCheck on HomeAway is the most secure way to book a vacation rental on our sites. Properties that offer the ability to pay with a credit card or eCheck can be identified with credit card or eCheck icons on listing as seen below.
To book with HomeAway, find a property with 24 Hour Confirmation. You can request the booking by going through the checkout flow and entering your credit card or payment information.
After you submit the booking request, you will receive a confirmation number. The vacation rental owner or property manager then has 24 hours to accept, at which time you receive an email confirmation. If you booked using a credit card, your card will be charged at acceptance. By booking or paying through HomeAway's payment system, you are eligible for our Book with Confidence Guarantee.
From the moment your payment information is entered, HomeAway protects your credit card and personal information using encryption and advanced patented tokenization services to protect your credit card transaction.
If property does not have online booking, you can contact the owner by sending a message with your dates and details. Once your request is received, the owner or property manager of the property will contact you via email with either a payment request or a specific link to access their payment instructions.
We also recommend that you call the telephone number published on the property listing if you are paying by credit card, check, PayPal or bank to bank wire transfer. If the listing does not have a phone number, you can contact customer support for assistance.
When you are ready to make payment, review and sign a rental agreement and read it carefully as each rental typically has their own cancellation policies and house rules.
Avoid the following practices
- Sending cash is not recommended, but paying in cash in person to owner or manager upon arrival can be okay.
- Sending a check made out to cash.
- Using an instant money transfer such as Western Union or Money Gram.