How do I submit a property complaint?
To file a property complaint:
- Click Contact Us at the bottom of this page.
- Click Property Complaint.
- Have ready the following details:
- The name, phone number, and email address for the property owner or manager
- The property listing ID# from the site you booked on
- A brief explanation of the situation and your desired outcome. You may be sent a request via email to put this in writing.
While we do not mediate disputes, we do take these complaints seriously. All property complaints are documented and owners and managers are encouraged to address such complaints in a timely manner. Appropriate action may be considered for properties with multiple property complaints.