The steps below apply to listings that use HomeAway Payments. Listings that are not currently using HomeAway Payments may be refunded at your own discretion.

To edit your cancellation policy
  1. Log in to your account
  2. If you have more than one property, click on the one you want to edit
  3. Click the Property icon on the left navigation menu
  4. Click Rules and policies
  5. Click on House Rules, Rental Agreement and Cancellation Policy
  6. Select the Property Cancellation Policy of choice
  7. Click Save
It's important to note that if a reservation is partially paid, you will need to calculate the amount to refund should you opt to not refund 100% of paid monies.