When using HomeAway Payments, you can require guests to purchase Property Damage Protection or pay a Refundable Damage Deposit.

Property Damage Protection from CSA is an insurance product designed for guest purchase only. As an owner you may suggest a plan level to your guests to help protect them from paying out of pocket for accidental damages caused to your rental or belongings during their stay.

Refundable Damage Deposits is typically a sum of money collected directly by you to cover any potential damage caused during a guest stay. After the guests stay has been completed, the refundable damage deposit is refunded back to the guests (less any assessed damage charges, if any).

The following instructions apply to listings using the period-based Rates Editor as pictured below:

User-added image

 
  1. Log in to your account.
  2. If you have more than one listing, click the one you want to edit. 
  3. Click on the Property icon on the left navigation menu.
  4. Select Rates from the drop down menu.
  5. Scroll down the rates page to the Damage Protection section and click on the down arrow to expand the section.
  6. You can choose to offer either Property Damage Protection*, a Refundable Damage Deposit, or a combination of both methods.
  7. If you click Yes, include damage protection, you will then be prompted to to select the amount of coverage you wish to offer your guests
  8. If you wish to offer a refundable damage deposit, select Refundable Damage Deposit and you can set this to be any value you want.
    1. Select between 7 or 14 days for the auto refund to occur after the traveler checks out. Refundable damage deposits will automatically refund unless all or a portion is withheld prior to the 7/14 day period.
  9. Click Save at the bottom of screen when finished.

The following instructions apply to listings using the calendar-based Rates Editor as pictured below:

User-added image
 
  1. Log in to your account.
  2. Select the appropriate listing you want to edit.
  3. Click  the Property icon located on the left navigation menu.
  4. Select Rates from the drop down menu.
  5. Click the gear icon located on the top right corner of your rates page, this will open up your Settings.
  6. Click Damage Protection.
  7. You can choose to offer either Property Damage Protection*, a Refundable Damage Deposit, or a combination of both methods.
  8. If you select Property Damage Protection, you will then be prompted to to select the amount of coverage you wish to offer your guests
  9. If you wish to offer a refundable damage deposit, select Refundable Damage Deposit and you can set this to be any value you want.
    1. Select between 7 or 14 days for the auto refund to occur after the traveler checks out. Refundable damage deposits will automatically refund unless all or a portion is withheld prior to the 7/14 day period.
  10. Click Save at the bottom of screen when finished.

*Please note, when selecting the Property Damage Protection method, you provide guests a choice between a low cost property damage policy that covers accidental damages, where you will be the beneficiary, or a refundable damage deposit that's equivalent to the full policy coverage amount that you select. Click here to learn more about the different coverage amounts.