You can require guests to purchase Property Damage Protection or pay a Refundable Damage Deposit.

Property Damage Protection from CSA:
Property Damage Protection is an insurance product designed for travelers to buy. You may suggest a plan level to your guests to help protect them from paying out of pocket for accidental damages. Accidental damages may be to your rental or belongings during their stay. 

Refundable Damage Deposits:
Refundable Damage Deposits are a sum of money collected by you to cover any potential damage caused during a guest stay. Once the stay is over, the deposit refunds back to the guests (less any assessed damage charges, if any).

The following instructions apply to listings using the period-based Rates Editor as pictured below:

User-added image

 
  1. Log in to your account.
  2. If you have more than one listing, click the one you want to edit. 
  3. Click on the Calendar icon in the left navigation menu.
  4. Click Rates.
  5. Scroll down the rates page to the Damage Protection section. Click on the down arrow to expand the section.
  6. You can choose to offer either Property Damage Protection*, a Refundable Damage Deposit, or a combination of both methods.
  7. If you click Yes, include damage protection, you will then be prompted to select the amount of coverage you wish to offer your guests
  8. If you wish to offer a refundable damage deposit, select Refundable Damage Deposit. You can set this to any amount you want.
    1. Select between 7 or 14 days for the auto refund to occur after the traveler checks out. Refundable damage deposits will automatically refund unless all or a portion is withheld before the 7 or 14 day period.
  9. Click Save at the bottom of the screen when finished.

The following instructions apply to listings using the calendar-based Rates Editor as pictured below:

User-added image
 
  1. Log in to your account.
  2. Select the appropriate listing you want to edit.
  3. Click on the Calendar icon in the left navigation menu.
  4. Click Rates.
  5. Click the gear icon located on the top right corner of your rates page, this will open up your Settings.
  6. Click Damage Protection.
  7. You can choose to offer either Property Damage Protection*, a Refundable Damage Deposit, or a combination of both methods.
  8. If you click Yes, include damage protection, you will then be prompted to select the amount of coverage you wish to offer your guests
  9. If you wish to offer a refundable damage deposit, select Refundable Damage Deposit. You can set this to any amount you want.
    1. Select between 7 or 14 days for the auto refund to occur after the traveler checks out. Refundable damage deposits will automatically refund unless all or a portion is withheld before the 7 or 14 day period.
  10. Click Save at the bottom of the screen when finished.

*Please note, when selecting the Property Damage Protection method, you provide guests a choice between a low-cost property damage policy that covers accidental damages, where you will be the beneficiary or a refundable damage deposit that's equivalent to the full policy coverage amount that you select. Click here to learn more about the different coverage amounts. If a traveler opts to pay the refundable equivalent value, the deposit will be held for automatic refund back to the traveler. The refund will process based on your automatic refundable damage deposit settings.