If you have a booking covered by our COVID-19 emergency policy, you can request a flexible credit from the property owner or manager that you can apply to a future booking. See the Related Article below to learn about our COVID-19 emergency policy.
 
A credit for a future booking is an agreement between you and the property owner or manager that allows you to apply the amount you have already paid for the original booking to a single future stay. This gives you the flexibility to plan for a future stay at a time when you are better suited to travel.
 
Agreeing to a credit
To receive a credit for a future booking, you and the property owner or manager must agree to receive a credit through our secure messaging system. When you do this, you should also outline terms to set expectations on how the credit will be used. Ultimately, you and the property owner or manager have to agree on all terms. Some terms to consider documenting are:
  • Credit value: The full value agreed upon to be deducted from the future booking.
  • Expiration date of the credit: We recommend this to be at least 365 days post the checkout date of the original booking.
  • Stay dates: Stay dates for which the credit is applicable and if checkout is within that range. We encourage partners to not apply blackout dates.
  • Rates terms: Rates and availability are subject to demand and seasonality.
  • Cancellation policy: A set cancellation policy that will be applicable to the new booking. (Note, if you were already outside of the cancellation window for your original booking, the credit you are receiving is an accommodation and you may not be able to receive a refund for the value of the credit.) 
  • Stay Rules: House rules that must be reconfirmed with a new booking.
 
Redeem a credit 
A credit can be used with the same property owner or manager who issued it to you. When you are ready to travel again and redeem your credit, send an inquiry on the property for your desired dates. To do this, visit the property’s page, click Ask owner a question or Ask manager a question, and fill in the required information. In your message, reference your agreement and credit value for the property owner or manager to apply that credit to the new quote. 

When you redeem your credit, you’ll be charged a service fee for the new booking. To get this additional service fee refunded, please contact Customer Support by clicking the Contact Us button at the bottom of this page. 
 
For additional information on receiving a credit for booking, please refer to the questions we’ve outlined below. 
 
Do I need to pay any additional fees when I use my credit?
We will refund the following items, if applicable, when you cancel your initial booking and receive a credit:
  • Refundable damage deposit
  • Property damage protection
  • Lodging/stay tax we collected 
When you are ready to travel again and redeem your credit, you can expect to pay or repurchase these items. Additionally, if you change a significant aspect of your initial booking, such as the time of year or length of stay, you might need to pay an additional amount if the cost of your new booking is higher than the value of your credit. This could be due to differences in rates based on demand or seasonality. 
 
We encourage you to document any remaining payments and corresponding fees with the property owner or manager when establishing the credit’s terms.
 
Will I receive a refund of the service fee? 
When a credit is issued to re-book a stay, the Vrbo service fee will not be refunded for the original booking. When you redeem your credit for a future stay, you’ll be charged a service fee for that new booking. To get this service fee refunded, please contact Customer Support by clicking the Contact Us button at the bottom of this page. 
 
Is my credit with Vrbo or the property owner/manager?
A credit for booking is an agreement between you and the property owner or manager. With a credit, you can apply the amount you have already paid for the original booking to a future one with that same owner or manager. This allows you the flexibility to determine a future stay at a time when you are better suited to travel.
 
Can I use my credit on a different property? 
You cannot use your credit to book with another property owner or manager. Credits can only be applied with the property owner or manager who issues them. If a property owner or manager has multiple properties, the credit could be honored at any of their properties provided they agree to it. We encourage you to document this when establishing the credit’s terms.
 
Will my credit and new booking be covered by your Book With Confidence guarantee?
We will provide our regular Book with Confidence support as it applies to a confirmed booking. However, in the event that the credit itself cannot be accommodated by either the property owner or manager, or traveler, our COVID-19 emergency policy will apply.