Reviews that meet our content guidelines cannot be edited or removed by vacation rental owners or property managers. 

If you have received a negative review here are some options that you can take to help manage that review. 

Post an owner response
An owner response allows you to share the steps you have or will take to address your traveler’s concerns. Use the owner response to demonstrate your professionalism and attentiveness to your travelers. Illustrate your dedication to improving the traveler experience.
 
Ask past travelers to leave a review
Let the positive experiences of past travelers serve as a testament to the quality of your holiday rental property and business.

Additional Resources
Community article: Why a Bad Review Could Be Good for You