Owner Help

Managing Guests

What are SMS alerts?

Our research shows that over 50% of holidaymakers book with an owner who responds to their enquiry within 3 hours, whilst only 29% booked with an owner who took up to 24 hours to reply and less than 10% with owners who took up to 3 days. If you're looking to boost your bookings, sign up to receive enquiries on your mobile phone. You will still continue to receive booking enquiries by email, and they will still be visible in your HomeAway.co.uk account. This free service simply allows you to respond to enquiries faster.

To add free SMS alerts to your subscription:
1. Click here to go to your listing editor
2. In the box Set Up Free Text Message Alerts, enter your full phone number excluding country code and leading zero (do not use brackets)

screen shot of the contacts page
3. Tick the check box to activate SMS alerts
4. Click Save changes.

SMS that you receive will have HomeAway Sender ID or occasionally it may come from the following UK mobile number +44 7786 209702 with the brand name in brackets at the beginning of the message.

Additional Resources
Where can I view and respond to my enquiries?
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