Owner Help

Managing Guests

How to gracefully screen potential guests

The best way to protect your property is to get to know who you are renting to — before they arrive. While email may be convenient, we strongly encourage owners and managers to speak with potential guests before confirming their reservations. This enables you to learn more about them and their trip, and answer any questions they may have. Make sure the phone number on your listing is accurate and we recommend getting back to guests within 24 hours after they inquire.

*To comply with our online payment best practices, we recommend our travelers contact the owner or manager to confirm reservation and payment details before making any payment. Expect a phone call from your potential guests for every booking.
Helpful ()

Use of this Web site constitutes acceptance of the VRBO Terms and Conditions  & Privacy Policy.

© Copyright 2006-Present HomeAway.com, Inc. All rights reserved.