Owner Help

ReservationManager

What happens after a guest makes a payment via ReservationManager?

Once a guest makes a payment:

- You and your guest should receive a payment receipt email  soon after the payment is made.
- The status of the payment on the Payment List or Payment Details pages should be “Complete.”
- If it's not a reservation already, then ReservationManager will automatically move your guest’s information to your calendar and to your reservation list as a booked reservation. All the history will be preserved.
- Your money will be deposited in your bank account (minus processing fees) in 3-5 business days. Most banks take 3 days, some banks may take longer (the speed largely depends on your bank and remember, weekends don't count). You will receive an email with the subject line “HomeAway: Direct Deposit Detail” detailing the payment, processing fees and total amount when the deposit is initiated.

View the ReservationManager user guide here.
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