How do I reset my password?

If you don't know your password, you'll need to reset it.

1. Click here.
2. Enter your VRBO.com listing number OR the email address you registered with and click Submit.

An email containing a link to reset your password will be sent to the email address on record for your VRBO account. The reset link contained in the email will remain live for 24 hours, so open this email as soon as possible. If you do not receive the password reset email shortly, please check your junk mail/spam folder. Once you have reset your password, you may be able to change it back to your previous password, as long as the password meets our enhanced security requirements.

Your username is the same as the email address you registered with. Be sure to keep your log on information handy. You will need this information to make important changes to your account. Don’t forget -- it is CaSe SenSiTiVe.

If you are having trouble resetting your password, first, be sure you are not pasting a word into the field -- you need to actually type in the characters.

There are 4 criteria for resetting your password:

• It must be a mix of both numbers and letters
• It must be at least 7 characters
• It must contain no commonly used terms (such as "password," "vrbo," series of numbers like 1234 or 1111, series of letters like abcd or aaaa, for example)
• You must confirm the password in the last field, and what you enter in that field must EXACTLY match the password you entered in the "New Password" field.

 
Click Finished at the bottom of the page once all fields have been successfully completed. Now the new information you entered is on record for your account, and you should use this information each time you log onto your account.