The Carefree Rental Guarantee from HomeAway guarantees 100% of a traveler’s payment up to $10,000 in the event of internet fraud, material misrepresentation, wrongful denial of entry, and wrongful deposit loss for vacation rental properties advertised in the HomeAway, Inc. community of websites servicing the US market. To view the terms and conditions of the program, visit http://guarantee.homeaway.com/tac
You should register your trip as soon as your booking is confirmed with the owner. Visit http://guarantee.homeaway.com/ and enter the total amount of your vacation rental payments to calculate your price.
To protect your trip:
1. Inquire about a vacation rental through a HomeAway website (which includes VRBO.com, VacationRentals.com™, HomeAway.com) and reserve your vacation rental dates.
2. Next, register and pay for the Carefree Rental Guarantee. Although you can purchase the Carefree Rental Guarantee up to two (2) days before your arrival, our best advice is that you register as soon as possible.
In the registration process, you will need to provide us with some details about your trip, including:
a. Property ID/listing number
b. Travel dates
c. Deposit and rental amount paid to the owner
Please remember, you must register your trip online at the following URL: http://guarantee.homeaway.com/
Our customer service team is unable to accept registrations over the phone.