The HomeAway® mobile app enables HomeAway (US and UK) and VRBO advertisers to view and respond to inquiries, send quotes, and request payments. The app works on iPhones, iPads, iPod Touches, and Androids. Downloading the app: iPhone/iPad Android Updating your app To upgrade to the latest version of the HomeAway mobile app on an iPhone, iPad, or iTouch: 1. Go to the App Store on your phone. 2. Touch Updates. 3. Locate the HomeAway mobile app, and touch Update. 4. You may be prompted to enter Apple credentials. 5. After installation is complete, touch Open to access the new version. To upgrade to the latest version of the HomeAway mobile app on the Android: 1. In the applications folder, choose the Google Play store. 2. Touch Menu and select My Apps. 3. Select the HomeAway App to update. To ensure the HomeAway app stays up to date on an Android: 1. Open the Google Play store from the applications. 2. Touch Menu and select My Apps from the pop-up menu. 3. Select the HomeAway app from the list. 4. Check the check box to Allow automatic updating. Checking inquiries To check inquiries from a mobile device: 1. Open the HomeAway mobile app on your mobile device. 2. You may be prompted to log in. 3. On an iPhone, iTouch, iPad touch the envelope icon. On an Android, touch Inquiries. 4. Touch an inquiry to view details. You can view the date and time the inquiry was sent, the dates of the inquiry and the number of guests. You can also see where the inquiry originated, if your property is listed on multiple sites. Responding to inquiries To respond to an inquiry from a mobile device: 1. Open the HomeAway mobile app on your mobile device. 2. You may be prompted to log in. 3. On an iPhone, iTouch, or iPad touch the envelope icon. On an Android, touch Inquiries. 4. Select an inquiry. **To reply as available: 5. Touch Reply and choose Available. A template will populate that indicates the property is available to rent. 6. Add a quote by touching Add Quote and following the steps. Then edit your reply, if necessary, and touch Send. **To reply as unavailable: 5. Touch Reply and choose Unavailable. A template will populate that indicates that the property is unavailable to rent. Edit your reply, if necessary, and touch Send. **To send a customized reply: 5. Touch Reply and choose Custom. 6. Enter the reply that you'd like to send to your traveler. 7. You can optionally add a quote by touching Add Quote, or send the reply by touching Send. Adding quotes to replies To add a price quote to an inquiry response from a mobile device: 1. Open the HomeAway mobile app on your phone. 2. You may be prompted to log in. 3. On an iPhone, iTouch, or iPad touch the envelope icon. On an Android, touch Inquiries. 4. Select an inquiry to view. 5. Select Reply and choose either Available or Custom. If you select Available, a template will populate for you which you can edit or use as-is. If you select Custom, you can enter your own response. 6. Touch Add Quote on the right. 7. On an iPhone, iTouch, or iPad select Fixed Rate or Nightly Rate, then enter the corresponding rates in the amount box. On an Android, touch Rental Agreement and select All Nights or Nightly. 8. Enter any additional fields: Fees & Discounts, Sales and Lodging tax, a Property Damage Protection plan, or a refundable damage deposit. 9. On an iPhone, iTouch, or iPad touch the checkpoint when your quote is complete. On an Android, touch Review and then touch Save. 10. Review your reply and quote, edit if necessary, and then touch the paper airplane to send. Sending a payment request Please note you must be enrolled in ReservationManager™ to use this function. 1. Open the HomeAway mobile app on your phone. 2. You may be prompted to log in. 3. On an iPhone, iTouch, or iPad touch the envelope icon. On an Android, touch Inquiries. 4. Touch an inquiry to view details. 5. Touch Book It. 6. Enter Fixed Rate or Nightly Rate and enter appropriate amount. Touch the arrow to go to the next step. 7. Enter any additional fields: Fees and Discounts, Sales and Lodging Tax, Property Damage Protection, or Refundable Deposit. Touch the arrow to go to the next step. 8. Select 1, 2, or 3 scheduled payments and edit due dates if necessary. Touch the arrow to go to the next step. 9. Select your Cancellation/Refund Policy and include your Rental Agreement if necessary. Touch the arrow to go to the next step. 10. Customize the payment request. Touch the arrow to go to the next step. 11. Review the payment request. Touch the paper airplane to send. Calling a guest from an inquiry Please note this is for inquiries where the potential guest has included a phone number and for devices capable of making a phone call. 1. From the inquiry details, touch Call Guest. 2. You will see a pop-up confirming your request; touch Call. Viewing your calendar To view your listing’s calendar from a mobile device: 1. Open the HomeAway mobile app on your phone. 2. You may be prompted to log in. 3. On an iPhone, iTouch, or iPad touch the envelope icon. On an Android, touch Inquiries. 4. Select an inquiry. 5. Touch the calendar icon to confirm availability. On an iPhone or iPad reserved dates are denoted by red fill, and on an Android they are denoted by dots. Marking your calendar as up-to-date for travelers To mark your calendar up-to-date (not yet available for Android): 1. Open the HomeAway mobile app on your iOS device. 2. You may be prompted to log in. 3. Touch the envelope icon. 4. Touch the calendar icon at the top. 5. Touch Calendar is up-to-Date. Creating new reservations on your calendar To create a new reservation on a mobile device (not yet available for Android): 1. Open the HomeAway mobile app on your iOS device. 2. You may be prompted to log in. 3. Touch the envelope icon. 4. Touch the calendar icon. 5. Touch the desired start date of the reservation. The date will be outlined in blue. 6. Touch the + sign. 7. Edit details to fit the reservation. 8. Touch the checkmark to finalize. Editing existing reservations on your calendar To edit an existing reservation on a mobile device (not yet available for Android): 1. Open the HomeAway mobile application on your iOS device. 2. You may be prompted to log in. 3. Touch the envelope icon. 4. Touch the calendar icon at the top. 5. Select the reservation you would like to edit. 6. Touch the pencil in the top right corner. 7. Make necessary edits. 8. Touch the checkmark to finalize. Blocking dates on your calendar To block dates on your calendar on a mobile device (not yet available for Android): 1. Open the HomeAway mobile application on your iOS device. 2. You may be prompted to log in. 3. Touch the envelope icon. 4. Touch the calendar icon. 5. Select the date you would like to block. 6. Touch the + sign. 7. Touch Status. 8. Select Unavailable. 9. Touch Check-in/Check-out and select the dates you wish to block out. 10. Touch the checkmark to finalize. Contacting the traveler by phone To contact the traveler by iPhone or Android: 1. Open the HomeAway mobile app on your phone. 2. You may be prompted to log in. 3. Touch the envelope icon. 4. Select an inquiry. 5. If the guest has included a phone number in the inquiry, you can touch Call Guest at the bottom of the message to initiate a call. 6. You can also call a guest from a reservation. Touch on the dates, and if there is a phone number in the reservation, you can touch Call to contact that guest. Managing multiple calendars for multiple properties To manage multiple calendars on a mobile device: 1. Open the HomeAway mobile app on your iOS device. 2. You may be prompted to log in. 3. Touch the envelope icon. 4. Touch the calendar icon at the top. 5. Touch the home icon. 6. Select the property you wish to access. Keep in mind, if you update your HomeAway calendar, the VRBO calendar for the same listing will also be updated. |