All reviews on a listing will be shown on date order of when they were submitted. A Featured Review is a review you have chosen to be 'featured' as the first review on the main page of your listing, regardless of when it was submitted.
To select your Featured Review, simply use the Owners Response link found in the notification email for the review you would like to feature, check the box underneath Featured Review, and click Submit. If you have deleted the review notification email, please let us know which review you want to feature by contacting us with the title of the review, and we will be happy to make the change for you.
You can email our Customer Support team by clicking here. Alternatively you can call us on:
+44 (0)208 827 1971
Our normal opening hours are: Monday to Thursday 08:00 - 19:00, Friday 08:00 - 18:00 and Saturday 09:30 - 17:00.
To receive more enquiries and bookings for your rentals, you can also add a reviews badge to your personal website. For more information please click here