A chargeback is the reversal of a disputed sale transaction. It occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. The amount of the chargeback is debited from your bank account. Chargebacks arise for a number of reasons but they generally result from customer dissatisfaction with a purchase. VacationRentPayment charges a $25 fee for all chargebacks that occur. To contact VacationRentPayment regarding a chargeback, call 1-866-210-6106. They are available to assist you daily from 7am – 11pm CT. Email support is available at homeaway@vacationrentpayment.com. |