How do I pay securely for a vacation rental?
How to submit paymentPaying online with credit card or eCheck through a listing that offers HomeAway Payments is the most secure way to book a vacation rental on our sites. Properties that use HomeAway Payments can be identified with a blue shield pictured below:
If the property you want to book has the Request to Book or Book now button, you can book by clicking the button and you will be guided through the reservation and payment process. A confirmation notifying you the request has been successfully submitted appears after your booking request is submitted.The vacation rental owner or property manager then has 24 hours to accept, at which time your card is charged and you receive an email confirmation.
If property does not have a Request to Book or Book now button displayed, you can contact the owner by sending a message with your dates and details. Once your request is received, the owner or property manager of the property will contact you via email with either a payment request or specific payment instructions.
We also recommend that you call the telephone number published on the property listing if you are paying by credit card, check, PayPal or bank to bank wire transfer. If the listing does not have a phone number, you can contact customer support for assistance.
When you are ready to make payment, review and sign a rental agreement and read it carefully as each rental typically has their own cancellation policies and house rules.
Sending cash is not recommended, but paying in cash in person to owner or manager upon arrival can be okay.
Avoid the following practices
Sending a check made out to cash.
Using an instant money transfer such as Western Union or Money Gram.
These payment methods are preferred by criminals, and using them voids any guarantees from us, including the Carefree Rental Guarantee.
Visit our Security Center for more best practices, and information about HomeAway payments.
- How can I determine whether a vacation rental owner or property manager is legitimate?
- What is HomeAway Payments?
- How can I securely communicate with an owner?