How do I pay securely for a vacation rental?

How to submit payment

Paying online with credit card or eCheck through a listing that offers HomeAway Payments is the most secure way to book a vacation rental on our sites. Properties that use HomeAway Payments can be identified with credit card icons as pictured below.

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To book with HomeAway Payments, find a property with the Request to Book or Book Now button. You can request the booking by clicking the button and entering your payment information. After you submit the booking request, you will receive a confirmation number. The vacation rental owner or property manager then has 24 hours to accept, at which time your card is charged and you receive an email confirmation. By using HomeAway Payments, you are eligible for our Basic Rental Guarantee.
 
If property does not have a Request to Book or Book Now button displayed, you can contact the owner by sending a message with your dates and details. Once your request is received, the owner or property manager of the property will contact you via email with either a payment request or specific payment instructions.

We also recommend that you call the telephone number published on the property listing if you are paying by credit card, check, PayPal or bank to bank wire transfer. If the listing does not have a phone number, you can contact customer support for assistance.

When you are ready to make payment, review and sign a rental agreement and read it carefully as each rental typically has their own cancellation policies and house rules.


Avoid the following practices

  • Sending cash is not recommended, but paying in cash in person to owner or manager upon arrival can be okay.
  • Sending a check made out to cash.
  • Using an instant money transfer such as Western Union or Money Gram.
These payment methods are preferred by criminals, and using them voids any guarantees from us, including the Carefree Rental Guarantee.
 
Visit our Security Center for more best practices, and information about HomeAway payments.
 

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