- How do I pay securely for a vacation rental?
- What is Property Damage Protection from CSA?
- What are the different transaction items that show up on my credit/debit card statement?
- How can I determine whether a vacation rental owner or property manager is legitimate?
- How can I get my money back if I need to cancel my trip?
- How do I contact a vacation rental owner or manager?
- How can I securely communicate with an owner?
- How do I submit a review?
- What do I do if I do not receive a response to my inquiry?
- How do I find and book a vacation rental?
- Why is my payment not going through?
For Owners or Property Managers
- What is Two-Factor Authentication?
- Email Phishing Scam Identified - Subject line "Action needed: Activate your HomeAway Account ?"
- Email Phishing Scam Identified - Subject line "Action needed"
- What is HomeAway Payments?
- How do I log into my account?
- Quotable rates FAQs
- How do I issue a refund to a traveler?
- What are the credit card transaction fees for HomeAway Payments?
- Check-in Payment service FAQs
- When are funds deposited into my bank account?
- How do I send a payment request?
- How can I recognize a fake inquiry email?
- Two-Factor Authentication - How do I add more phone numbers to use for authentication?