- What are the different transaction items that show up on my credit/debit card statement?
- How do I pay securely for a vacation rental?
- How can I determine whether a vacation rental owner or property manager is legitimate?
- How do I pay for a reservation?
- How can I securely communicate with an owner?
- How do I contact a vacation rental owner or manager?
- What do I do if I do not receive a response to my inquiry?
- Why is my payment not going through?
- How do I find and book a vacation rental?
- How can I get my money back if I need to cancel my trip?
- How do I submit a review?
- Can I receive a refund for my cancelled reservation?
For Owners or Property Managers
- What is Two-Factor Authentication?
- Suspicious text message - "Dear user, We updated our platform"
- Email Phishing Scam Identified - Subject Line: "Online Confirmation Required - SSE-AD-237241 (or SSE-AD-237151) - Reference: N-GF2-9HS"
- Quotable rates FAQs
- What is HomeAway Payments?
- How do I log into my account?
- How do I issue a refund to a traveler?
- When are funds deposited into my bank account?
- What are the credit card transaction fees for HomeAway Payments?
- How do I send a payment request?
- How do I add a standard rate?
- 1099-K forms FAQs
- How can I recognize a fake inquiry email?